B. Duties and responsibilities of front office staffs (Source:www.slideshare.net) 1. Front Office Manager He is the department head for operation, as well as administrative function of the front offi ce followings, are some of the duties and responsibilities of front office manager: Responsible for all the staff to him. C. Accounting system 1) Death of a guest in the hotel : Once the information comes to the front desk it should directly be reported to the front office manager. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. For example, in a retail scenario, front office functions might include sales transactions, informational resources, and all customer service activities. Computers play a key role in almost every sphere of life. USAGES OF COMPUTER IN HOSPITALITY INDUSTRY 1) Computers are used extensively by lodging managers and their assistants to keep track of guests’ bills, reservations, room assignments, meetings, and special events. Traditionally, front office staff are the folks in contact with the consumers or clients, while the back office staff are the people behind-the-scenes working in administrative or support roles. 02 FRONT OFFICE (ACCOUNTING) A. Accounting Fundamentals. C. Factors for purchase of PMS by the hotel. Ensuring that guests receive the best service from hotel. “What is the various office equipment needed?” Some of the office machines examples are computer screens including papers, pens, crockery, calculators, furniture, etc. They facilitate storage of huge amounts of data, they enable speedy processing of information and they possess an inbuilt intelligence, which if supplemented with human intellect, can work wonders. A. The conductor —­ your practice administrator/office manager. Role of information technology in the hospitality industry. Guest and non-guest accounts. B. It sets the stage for a pleasant or an unpleasant visit. 01 COMPUTER APPLICATION IN FRONT OFFICE OPERATION. This study determines and analyzes the importance of computerized systems to the reservation and front office operations of mostly small to medium-size hotels in the Province of Batangas, Philippines. 1. The front office communicate guest’s requirement to other departments, which work in close coordination and cooperation to deliver required product and services. Front Office/Back Office. In the worlds of business and finance, the front office typically describes all of the functions that involve customer interaction. As a Hotel Front Office Manager, he/ she is expected to oversee and monitor all aspects of hotel’s operation including guest rating, team member activities and achievement, daily activities and more. D. Introduction to Fidelio & Amadeus. 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